Patient Family Centered Care
“Patient-Family Centered Care” (PFCC) is our care delivery model. The value of a care delivery model is determined
by the outcomes to be achieved. The Institute for Family-Centered Care
defines patient-and-family-centered care as “an innovative approach
to the planning, delivery, and evaluation of health care that is grounded
in mutually beneficial partnerships among healthcare patients, families,
The core concepts of PFCC include:
- Respect and dignity. Health care practitioners listen to and honor patient
and family perspectives and choices. Patient and family knowledge, values,
beliefs and cultural backgrounds are incorporated into the planning and
delivery of care.
- Information Sharing. Health care practitioners communicate and share complete
and unbiased information with patients and families in ways that are affirming
and useful. Patients and families receive timely, complete, and accurate
information in order to effectively participate in care and decision-making.
- Participation. Patients and families are encouraged and supported in participating
in care and decision-making at the level they choose.
- Collaboration. Patients and families are also included on an institution-wide
basis. Health care leaders collaborate with patients and families in policy
and program development, implementation, and evaluation; in health care
facility design; and in professional education, as well as in the delivery of care.