Today, patients arrive by land and by air for treatment in FMH's Emergency Department. We are in constant evolution, yet remain true to our original mission: excellence in patient care regardless of ability to pay.
- We work together to coordinate your healthcare needs for prevention, diagnosis, treatment, rehabilitation, comfort care and support
- We provide equal access to needed healthcare, without regard to race, color, creed, national origin, age, sex, handicap, or source of payment.
- We do our best to provide clear, complete healthcare information and answer questions in a language you understand. Interpretation Services are available.
Considerate and Respectful Care
- We tell you who we are and what we do. We call you by your name and take time to listen to you.
- We honor your privacy and protect the confidentiality of your healthcare information.
- We respect your personal values, beliefs and cultural heritage. Chaplains are available to assist you and your family with religious or spiritual support upon request.
Care That Involves You and Your Family
- If you wish, you may establish written Advance Directives to provide your healthcare instructions, appoint a healthcare agent, or become an organ donor. It is important for you to communicate your advance directives or any changes to your designated healthcare agent and healthcare team.
- If you choose, we will involve your family in your care as much as possible.
- If you have a concern or suggestion, we encourage you to tell us in person, by phone or in writing. We will review your comments objectively and address them with you openly and without retribution.
- If you decide to refuse treatment or change your mind about a procedure for which you have given consent, we will respect your decision and inform you of the medical consequences and any options.
- If you choose to change physicians or be moved to another facility, we will do our best to assist you in obtaining care elsewhere whenever possible.
- If you are facing a difficult treatment or care-related issue, you and/or your family may consult with the ethics committee if the issue has not been resolved through discussion with your healthcare team.
- If you are asked to take part in a research study related to your illness, you may choose not to join this study or to withdraw from it at any time and still receive the same quality of medical care available to you.
Please Help Us Help You
- You know yourself best. We need to know about your symptoms, past treatments, medicines and other illnesses. The information and questions you have are important. Please share these so that together we can plan the best care for you and your family.
- We ask you and your family to respect others' privacy in ways such as respecting confidential conversations, limiting noise and controlling the number of visitors you receive.
- We ask you to be responsible for doing the things you agree to do in your plan of care and to meet your financial obligations. If you cannot follow your healthcare plan for any reason, please tell us.
Your long-term health depends not only on care received at FMH, but also on decisions you make in your daily life. Take time to recognize the effect of your lifestyle on your personal health.