“Parkview Medical Group has a tradition of providing an environment
based on strong patient-provider relationships, good communication, and
patient education” says Practice Administrator Lisa Lipton. “However,
our recent migration from a traditional primary care practice to a patient-centered
medical home model has helped us find even more ways to increase those
benefits to patients.”
Parkview, says Lipton, is focusing more than ever before on identifying
high and “rising risk” patients—before the onset of
chronic diseases. The practice uses sophisticated information technology
to flag those at-risk for chronic illnesses like hypertension, diabetes,
heart failure and Chronic Obstructive Pulmonary Disease (COPD) before
they become a medical crisis. Teaching these patients how to head off
or slow down the onset of these conditions through nutrition, exercise
and other preventive measures is keeping more people healthier, longer.
Wayne Harris, a 65 year-old route salesman, motorcycle enthusiast and community
volunteer, says he would definitely agree. A patient of Parkview for more
than 10 years, he said he has always received excellent care at the practice.
But when he was diagnosed with Type II diabetes in 2012, Harris says he
became aware on a very personal level of some progressive changes in care
that were occurring at Parkview.
“I try to make my appointments during the day, but I noticed that
they were offering evening and weekend hours,” he said. “I
was referred to The Diabetes and Nutrition Services Center at FMH Crestwood,
and I learned a lot over there about food choices, portion control, exercise
and other changes I could make to improve my health. We would set goals
together, and then I would use the online portal to keep up with my progress.”
What Wayne was experiencing was the direct results of some important, behind-the-scenes
changes that Parkview had made toward its goal of becoming a patient-centered
medical home. Using the guidelines and standards developed by the National
Committee for Quality Assurance (NCQA), Parkview began working on making
care more available and convenient for patients, and putting systems in
place to improve patient-provider communications. The practice began following
high and at-risk patients more closely to catch the onset of chronic diseases
earlier, providing more extensive patient education, and encouraging a
greater patient commitment to self-management and shared decision-making
with the providers.
“The patient-centered medical home will be the center of the health
care delivery system of the future,” says Lipton. “We are
working toward a system in which everyone involved in a patient’s
care has safe, secure access to their medical information, and the ability
to share this data. It’s about all of us working together for a
single goal: to keep people as healthy as possible, for as long as possible.
For more information or to make an appointment at one of Parkview’s
four locations, call their Scheduling Office at 240-215-6310.