A Statement to Our Patients
FMH staff contributes to your health and well-being by providing quality
healthcare as prescribed by those who are treating you. We want you and
your family to know your rights and responsibilities, as a patient receiving
services at any FMH facility. We encourage you to talk openly with those
caring for you.
- We work together to coordinate your healthcare needs for prevention, diagnosis,
treatment, rehabilitation, comfort, care, and support.
- We do our best to provide clear, complete healthcare information and to
answer your questions in a language you understand. Interpretation services
are available for you, your decision makers and those involved in your
care at no cost to you or your insurance company.
- We will work with you to appropriately assess and manage pain you may experience.
In addition, staff will seek to educate you about effective pain management
- We provide equal access to needed healthcare, without regard to race, religion,
color, creed, national origin, age, sex, disability, or source of payment.
Safe, Considerate, and Respectful Care
- We tell you who we are and what we do. We call you by your name and take
time to listen to you.
- We honor your privacy and protect the confidentiality of your healthcare
- We are committed to providing a medically safe, secure and healing environment.
- We respect your personal values, beliefs, and cultural heritage. Chaplains
are available to assist you and your family with religious or spiritual
support upon request.
Care that Includes You and Your Family
- If you wish, you may establish Advance Directives to provide your healthcare
instructions, appoint a healthcare agent, or become an organ donor. It
is important for you to communicate your advance directives or any changes
and provide us a copy of your written instructions.
- If you have a concern or suggestion, we encourage you to tell us in person,
by phone, or in writing. We will review your comments objectively and
address them with you openly and without retribution.
- If you decide to refuse treatment or change your mind about a procedure
for which you have given consent, we will respect your decision and inform
you of the medical consequences and any options.
- If you choose, we will involve your family in your care as much as possible.
- If you choose to change physicians or be moved to another facility, we
will do our best to assist you in obtaining care elsewhere whenever possible.
- If you are facing a difficult treatment or care related issue, you and/or
your family may consult with the Ethics Committee if the issue has not
been resolved through discussion with your healthcare team.
- If you are asked to take part in a research study related to your illness,
you may choose not to join this study or to withdraw from it at any time
and still receive the same quality of medical care.
Your Family and Friends Are Welcome
- You may have anyone you want visit you, including your spouse or domestic
partner, other family members, and friends. Also, you may limit or restrict
who you want to visit you. Your physician may restrict visitation for
therapeutic reasons. If your visitation is restricted by your physician,
an explanation will be provided to you.
- Certain areas of the hospital have stricter visitation policies for the
protection of those patients, visitors, and/or staff. We reserve the right
to restrict or remove any visitor who refuses to follow hospital policy
or who is perceived to be disruptive or a threat to anyone—patient,
visitor, or staff.
Please Help Us to Help You
- You know yourself best. We need to know about your symptoms, past treatments,
medicines and other illnesses, and any pain you may experience.
- We ask you and your family to respect others’ privacy and safety
in ways such as respecting confidential conversations, limiting noise,
and controlling the number of visitors you receive at one time.
- Please immediately report to our staff any situation that appears unsafe.
- We ask you to be responsible for doing the things you agree to do in your
plan of care and to meet your financial obligations. If you cannot follow
your healthcare plan for any reason, please tell us.
- Your long term health depends not only on care received at FMH, but also
on decisions you make in your daily life. Take time to recognize the effect
of your lifestyle on your personal health.
- Each patient has the right to access protective services. Staff is required
to assess and report abuse/neglect or exploitation of children, aged persons,
disabled adults and domestic violence victims. Brochures which list community
resources are available.
- We are a totally tobacco/inhaled nicotine-free environment and we ask for
your and your visitors’ cooperation. If you typically use tobacco/inhaled
nicotine products, you will not be allowed to use them while on hospital
property. You may ask your physician for an order for a nicotine patch.
A Statement to Infants, Children, and Teens
- We provide care that respects your need to grow, play, and learn. People
who have experience with infants, children, and teenagers will care for you.
- We will work with you and your parents to plan the care that is best for
you. We want your parents to be as involved as they desire, and to feel
free to ask any questions they may have regarding your treatment and care.
- For your comfort, a parent may stay with you during most of your medical
- We understand that you and your parents may feel angry, lonely, tired,
sad, or scared. Everyone does sometimes, especially in a different environment
away from home. It is okay to cry and talk to us about your feelings,
questions, or concerns.
- We will try to keep your schedule as normal as possible. This includes
uninterrupted sleep, quiet times, play times, school, and the comfort
of your family and friends.
If you have concerns about the care you received at Frederick Memorial
Hospital or any of its satellite facilities, you are encouraged to speak
directly with your care giver, the manager and/or the director of the
department, or the Service Excellence Department by calling 240-566-3564.
You may also contact:
The Office of Health Care Quality
Bland Bryant Building
55 Wade Avenue
Catonsville, MD 21228
The Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Una copia en español de Las Responsabilidades y Derechos del Paciente
está a su disposición si usted la desea. Por favor póngase
en contacto con la Ocina de Servicios para Pacientes llamando al 240-566-3564.