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Non-Discrimination Policy

En Espanol

Frederick Regional Health System (FRHS) provides patient care in a diverse, inclusive and respectful healthcare environment where affordable access, quality of care, patient safety, and superior service are top priorities. FRHS offers its services, benefits, facilities and care to all individuals and does not deny, exclude or discriminate against any person because of their race, ethnicity, color, national origin, ancestry, alienage, language, age, gender, sexual orientation, gender identity or expression, familial status, physical or mental disability or other protected characteristic under the law

This non-discrimination policy applies to all patients, visitors, physicians, staff, contractors, volunteers and employees of FRHS and its subsidiaries. All persons and organizations that have occasion to either refer persons for services or to recommend any of the services are advised to do so without regard to the person’s race, ethnicity, color, national origin, ancestry, alienage, language, age, gender, sexual orientation, gender identity or expression, familial status, physical or mental disability or other protected characteristic under the law. 

Frederick Regional Health System has adopted an internal grievance procedure to investigate and resolve any alleged violation of this statement as prohibited by the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Title III of the Americans with Disabilities Act of 1990 as amended in 2011 at 28 CFR Part 36, and the Regulations of the U.S. Department of Health and Human Services issue pursuant to these statutes at Title 45 Code of Federal Regulations (CFR) Parts 80, 84 and 91 and 28 CFR Part 35.

The Director of Cultural Awareness and Inclusion has been designated as the Section 504/Title VI Coordinator in order to accomplish full adoption and compliance with these federal and state laws and regulations, which may be examined in the Office of Cultural Awareness and Inclusion by appointment.   All concerns regarding discrimination in any Frederick Regional Health System program, activity or provision of services should be submitted in writing to: 

Janet J. Harding
Director of Cultural Awareness & Inclusion
Frederick Memorial Hospital
400 West 7th Street
Frederick, MD 21701
240-566-3465

Frederick Regional Health System does not retaliate against anyone who files a grievance or cooperates in the investigation of a grievance.


FRHS proudly employs and partners with a diverse group of highly skilled medical professionals. Patients and families are advised that the assignment of a medical professional is based on experience with the type of care needed, the severity of the condition, and medical specialization so that the best possible clinical outcome can be achieved.  As part of our commitment to dignity and respect for all people and in compliance with the Civil Rights Act of 1964, FRHS does not assign or reassign providers or other patient care staff solely based on race, ethnicity, color, national origin, ancestry, alienage, language, age, gender, sexual orientation, gender identity or expression, familial status, physical or mental disability or other protected characteristic under the law.  If you have questions or concerns about this policy, please contact the Service Excellence Department at 240-566-3564 or the Office of Cultural Awareness & Inclusion at  240-566-3465. 

Patients of Frederick Regional Health System who do not communicate in English have the right to an interpreter, free of charge, during the provision of medical services.  If there are any additional physical, religious, spiritual, language, cultural or personal factors we should know that will help us to provide you with excellent service, please inform the staff at the time of registration or notify a member of your patient care team.  
                                        

Updated 11/2013

 

                   

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