Patient Bill of Rights
FMH's staff contributes to your health and well-being by providing
quality healthcare as prescribed by those who are treating you. We want
you and your family to know your rights and responsibilities as a patient
receiving services at any FMH facility.
- You have the right to receive quality medical care, regardless of your
race, religion, color, creed, national origin, sex, gender, sexual orientation,
gender identity or expression, disability or handicap, age, military service,
or the source of payment for your care.
You have the right to be treated respectfully by others and to be addressed
by your proper name without undue familiarity.
We tell you who we are and what we do. We call you by your name. When
you have a question, you may expect to be listened to and receive an appropriate
and helpful response.
We honor your privacy and protect the confidentiality of your healthcare
information. If you are being cared for in a setting where there are others
present, you can expect a sincere and reasonable attempt to keep all conversations
confidential within our capability. We ask you and your family to respect
others' privacy by respecting confidential conversations.
When you are examined, you are entitled to privacy-to have the curtains
drawn or doors dosed, to know what role any observer may have in your
care, and to have any observer unrelated to your care leave if you so request.
We respect your personal values, beliefs, and cultural heritage. Chaplains
are available to assist you and your family with religious or spiritual
support upon request.
You have the right to communicate with your providers in a language you
For those with limited English proficiency, FMH provides qualified interpreters,
either in person or by phone, as deemed appropriate. For deaf or hard
of hearing patients, ASL qualified interpreters are available either from
FMH staffed interpreter service or Video Remote Interpreter (VRI).
Interpretation services are available for you, your decision makers, and
those involved in your care at no cost to you or your insurance company.
To ensure accuracy of information and confidentiality of your information,
FMH encourages you to use our qualified interpreters when discussing your
health needs with your providers, rather than using your family or friends.
You have the right to be cared for in a medically safe, secure, and healing
Please immediately report to our staff any situation that appears unsafe.
Although removal of your clothing may be necessary to properly perform
many medical examinations and procedures, you may refuse to remove your
clothing or wear your own clothing. However, when there are clinical and
safety concerns about risks to you or to others, removal of your own clothing
may be required.
Restraints are used only when verbal de-escalation fails and as necessary
to ensure your safety or the safety of staff or others. Restraints are
never used as a means of punishment. The method of restraint used is the
least restrictive means necessary for the protection of the patient or
others. When used, staff takes all reasonable attempts to maintain a patient's
privacy and dignity. You have the right to feel safe in personal relationships,
as this can affect your health and well-being. If you feel unsafe or if
you are being hurt in any of your relationships, staff members at FMH
are available to help you plan for and maintain your safety.
Staff is required to assess and report abuse/neglect or exploitation of
children, aged persons, disabled adults, and domestic violence victims.
Brochures that list community resources are available.
You have the right to take part in decisions relating to your healthcare.
We work together to coordinate your healthcare needs for prevention, diagnosis,
treatment, rehabilitation, comfort, care, and support. If you choose,
we will involve your family in your care as much as possible.
You have the right to make informed decisions regarding your care, to
receive information about your health status, and to request or refuse
treatment. If you decide to refuse treatment or change your mind about
a procedure for which you have given consent, we will respect your decision
and inform you of the medical consequences and any options. You may establish
Advance Directives to provide your healthcare instructions, appoint a
healthcare agent, or become an organ donor. It is important for you to
communicate your Advance Directives or any changes and provide us a copy
of your written instructions.
If you choose to change physicians or be moved to another facility, we
will do our best to assist you in obtaining care elsewhere whenever possible.
If you are facing a difficult treatment or care related issue, you and/or
your family may consult with the Ethics Committee if the issue has not
been resolved through discussion with your healthcare team.
You have the right to a full explanation of any research study in which
you may be asked to participate.
If you are asked to take part in a research study related to your illness,
you may choose not to join this study or to withdraw from it at any time.
Your refusal to participate or withdraw from a study will not affect your
access to quality medical care at FMH.
You have the right to appropriate assessment and management of pain.
Your doctor and nurse will assess your pain and involve you in decisions
about managing pain effectively. In addition, staff will seek to educate
you about effective pain management practices
You have the right to receive visitors of your choosing that you or your
support person designate.
You may have anyone you want visit you, including your spouse or domestic
partner, other family members, and friends. Also, you may limit or restrict
Your physician may restrict visitation for therapeutic reasons. If your
visitation is restricted by your physician, an explanation will be provided to you.
Certain areas of the hospital have stricter visitation policies for the
protection of those patients, visitors, and/or staff Limitations on the
number of visitors, the age of visitors, and the times at which visitors
may be present are reasonable and necessary measures dependent on the
particular setting or circumstances.
We reserve the right to restrict or remove any visitor who refuses to follow
hospital policy or who is perceived to be disruptive or a threat to anyone-patient,
visitor, or staff
You have the right to be informed in writing of your rights when you are
admitted. If you are unable to accept this information, we will give it
to your representative.
If you are a behavioral health patient, you will be informed on admission
and in accordance with Maryland law of specific rights relating to your care.
A copy of FM H's Notice of Privacy Practices related to HIPA A will
be provided to you.
You may request and receive an itemized bill with explanation of all hospital
services and charges.
You may inquire and receive information about the possibility of financial
You have the right to access your medical records.
As a general rule, we do not recommend that you review your medical records
during an admission because, while you are an inpatient, your medical
record is incomplete.
Patients who have been discharged may request copies of their medical
records from the Health Information Management office (240-566-3444).
For your protection, we require a signed authorization and positive identification
to release medical record information.
You have the right not to be exposed to the smoking of others.
FMH is a totally tobacco/inhaled nicotine-free environment. We ask for
cooperation from you and your visitors.
If you typically use tobacco/inhaled nicotine products, you will not be
allowed to use them while on hospital property. Discuss this situation
with your physician.
You have the right to receive information about how you can get assistance
with concerns, problems, or complaints about the quality of care or service
you receive, and to initiate a formal grievance process with FMH or with
state regulatory agencies.
Should you have concerns about the quality of care or service that you
are receiving, you are encouraged to speak to the providers directly involved
in your care, the manager and/or the director of the department, or the
Service Excellence Department by calling 240-566-3564.
If the issue is not resolved to your satisfaction, or if you would like
the help of someone not immediately involved, you may contact:
The Office of Health Care Quality
Bland Bryant Building
55 Wade Avenue
Catonsville, MD 21228
The Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
To ensure FMH's ability to provide you with the best care possible,
we ask that you accept the responsibility to:
- Provide accurate and complete information regarding your identity, medical
history, hospitalizations, medications, dietary supplements (herbal and
other nutritional supplements), and current health concerns. Report any
changes in health to care providers.
- Follow treatment plans recommended by physicians and other healthcare providers
working under the attending physician's direction. Let care providers
know immediately if you need clarification or do not understand your plan
of care or the health instructions you are given.
- Participate and collaborate in your treatment and in planning for post-hospital
care. Let us know how we can assist you in following your plan of care.
- Be part of the pain management team. If you are receiving pain medications,
ask your medical team about pain management options. Use pain medications
as prescribed and provide feedback if certain methods are not working
well for you.
- Be considerate and respectful to other patients, visitors, and staff members.
Do what you can to help control noise, and ensure that your visitors are
considerate as well. Be respectful of FMH property.
- Follow FMH rules and regulations, including those that prohibit offensive,
threatening, and/or abusive language or behavior, and the use of tobacco,
inhaled nicotine, alcohol, or illicit drugs or substances. Help ensure
that your visitors are aware of and follow those rules.
Provide accurate and complete financial information and work with FMH to
ensure that financial obligations related to your care are met. Notify
FMH promptly if there is a hardship so that we may assist you as needed.
Una copia en espanol de Las Responsabilidades y Derechos def Paciente est6
a su disposici6n si usted la desea. Por favor p6ngase en contacto con
la Oficina de Servicios para Pacientes 1/amando al 240-566-3564.